Exchange and refund conditions:

  • You can ask for an exchange or refund within 7 days of receiving your order.
  • Send an email telling us why do you want an exchange or refund and the order number.
  • Send the items in their original packaging as you received them from El aventurero equipado.
  • El aventurero equipado will collect the items.

In case of a exchange the customer will get the same item or an equivalent item (previously settled) in a period of 15 days since we receive the item. If the exchange reasons are valid El aventurero equipado will pay the shipping costs.

El aventurero equipado won’t accept used or damaged items, items must be in the same conditions they were sent and corretly packed. If the items aren’t returned in that conditions they will be reshipped to the customer, who will have to pay the shipping costs.

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